Who we are and why this policy exists
We run Dingospins for adult players in Australia, and we collect only the personal data needed to run an account and keep it safe. This policy explains in plain words what we hold, why we hold it and what choices you have. Our service is for people aged 18+, so we do not knowingly collect data from anyone younger.
When we say "personal data" we mean any detail that identifies you, directly or in combination with other details. That includes your name, your contact details and the way your device connects to our site. We treat all of it with the same care, whether you give it to us or we record it while you browse.
We write this document as the operator of the site, in the first person. If anything here is unclear, you can reach us through live chat, and we will explain how a particular point applies to your account.
The data we collect
Most of what we hold comes straight from you. When you register, we ask for the details needed to set up an account and to confirm you are an adult. When you contact us, we keep the conversation so we can answer properly and follow up if needed.
Some data is created as you use the site. Our servers record technical information such as your device type, browser, approximate location and the pages you visit. We use this to keep the service running, to spot problems and to protect accounts from misuse.
We do not ask for anything we do not need. If a form field is optional, we say so. If you would rather not share an optional detail, leave it blank and the service will still work as expected.
What we use your data for
| Purpose | Typical data | Why we need it |
|---|---|---|
| Running your account | Name, contact details | To let you sign in and play |
| Support | Chat and message history | To answer your questions |
| Security | Device and connection data | To detect misuse and protect accounts |
| Legal duties | Identity and account records | To meet obligations that apply to us |
How we protect and share your information
We limit access to personal data to the people who need it to do their work. Our systems use technical and organisational safeguards intended to keep your details from loss, misuse or unauthorised access. No online service can promise perfect security, but we take sensible steps and review them as the service changes.
We do not sell your personal data. We may share limited details with service providers who help us run the site, for example hosting or technical support, and only for the tasks we give them. We may also disclose information where the law requires it or where we must protect our users and our service.
We keep data only as long as we need it for the purposes above or as the law requires. When we no longer need it, we delete it or remove the details that identify you.
Cookies and similar tools
Like most websites, we use small files and similar tools to remember your settings and to understand how the site is used. Some are essential for the site to work, such as keeping you signed in. Others help us measure traffic and improve pages.
You can control cookies through your browser settings and remove ones already stored. Blocking essential cookies may stop parts of the site from working properly. Our separate cookie policy lists the categories in more detail.
Your rights and choices
You can ask us what personal data we hold about you, and you can ask us to correct details that are wrong. You can also ask us to delete your data or to limit how we use it, subject to any legal duty that requires us to keep certain records.
- Ask for a copy of the data we hold about you.
- Ask us to correct inaccurate or incomplete details.
- Ask us to delete data we no longer need.
- Object to a use of your data you are not comfortable with.
- Withdraw consent where we rely on it.
To make a request, contact us through live chat. We may need to confirm who you are first, so that your data is never handed to someone else by mistake.
Playing responsibly and keeping your data safe
Protecting your privacy goes hand in hand with protecting you as a player. Use a strong, unique password, keep your sign-in details to yourself and log out on shared devices. If you think someone else has accessed your account, tell us straight away through live chat.
Gambling should stay entertainment, and it is for adults aged 18+ only. If play stops being fun, our responsible gambling page explains the tools and support available to you.
Changes to this policy
We may update this policy when our service, our practices or the law change. When we make a meaningful change, we will update the text on this page so you can always see the current version. Please check back from time to time, and contact us if a change raises a question for you.
